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Democratization of AI in Business Units

AI tools are increasingly accessible to non-technical teams, allowing business units to lead innovation independently. This shift to democratized AI accelerates decision-making across enterprises.

Implications of Business-Led AI

• Empowered Business Units: AI tools like Google AutoML empower departments to deploy AI without IT reliance, enabling agile problem-solving.
• Changing Role of IT: IT’s role shifts to governance, ensuring security and compliance. Nationwide Insurance oversees departmental AI usage while IT ensures data integrity.

Case Study: Mastercard’s Marketing AI

Mastercard’s marketing team independently leverages AI for customer segmentation, enhancing engagement and revenue without heavy IT involvement.

Guardrails for Decentralized AI

Business-led AI accelerates innovation but requires clear governance policies. Collaborating with IT ensures that teams use AI responsibly and securely.